Terms & conditions
for a relaxing stay without unexpected surprises
Arrival and departure
Rooms are available from 3 pm on the day of arrival. We ask you to vacate your room by 11 am. On the day departure you have access to the Sky Spa and the Garden Spa also after 11 am by paying an extra charge of 25,00 Euro per person (Therme Merano excluded).
Please call or inform us if you are going to arrive after 6.30 pm.
To confirm your reservation, we kindly ask you to provide us with your credit card number. If you don't have a creditcard, our reservation team will kindly inform you of other reservation confirmations.
In the event of a cancellation up to 8 days before the start of your holiday, there will be no charge. In the event of a cancellation between 7 days and 3 days before the start of your holiday, we shall charge 50% of the agreed price. In the event of a cancellation less than 2 days before the start of your holiday, no show, late arrival or early departure, the agreed price shall be charged for the entire period booked.
Please note that these cancellation terms are valid independent of whether the cancelled rooms are subsequently let for part of or the entire period.
Trip cancellation insurance
Please do not forget to think about taking out travel insurance. For more information, click here.
Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click here to take your personal insurance.
Dogs are permitted only by prior arrangement. Please do inform us at your reservation if you wish to travel with your pet. All animals are barred from the dining and wellness areas. We charge € 17.00 per day and pet (food not included).
We accept cash, EC cards, Visa and Mastercard.
Unfortunately we are unable to confirm your room or floor number in advance.